Our Core Privacy Promise
We will never sell, rent, or trade your personal information. Ever. Not to facilities, not to advertisers, not to anyone.
1. Who We Are
This Privacy Policy applies to Careswaps LLC ("CareSwaps," "we," "us," or "our"), operating the website careswaps.com. We are based in Fort Collins, Colorado.
For questions about this policy, contact us at [email protected] or (970) 306-7131.
2. Information We Collect
Information you provide directly:
- Name, email address, and phone number (via our Readiness Assessment form)
- Answers to our assessment questions (care level, timeline, POA status, reason for transfer)
- Any information you share in email or phone consultations
Information collected automatically:
- Standard web server logs (IP address, browser type, pages visited) via Cloudflare CDN
- No third-party advertising trackers or analytics pixels are used on this site
We do not collect: Payment card data (handled entirely by Stripe), social security numbers, or unnecessary personal identifiers.
3. How We Use Your Information
- To respond to your assessment submission and provide personalized guidance
- To coordinate care transition services you have engaged us for
- To send you relevant resources, guides, and follow-up communications
- To improve our service based on aggregated, non-identifiable usage patterns
4. How We Share Your Information
We share your information only in these limited circumstances:
- With your consent: We share PHI with care facilities only when you have engaged our Full Coordination service and authorized us to act on your behalf.
- Service providers: We use Google Workspace (BAA in place) for email, and Cloudflare for website hosting. These providers are contractually prohibited from using your data for their own purposes.
- Legal requirements: We may disclose information if required by law.
We will never share your information with facilities for referral-fee or commission purposes. This is a core commitment of our business model.
5. Data Retention
We retain your contact information and assessment responses for as long as necessary to provide our services and comply with legal obligations. If you would like your information deleted, contact us at [email protected] and we will process your request within 30 days.
6. Your Rights (Colorado Residents)
Under Colorado privacy law (CRS § 6-1-1301 et seq.), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Delete your personal data
- Opt out of any sale of personal data (we do not sell data)
- Obtain a portable copy of your data
To exercise these rights, contact us at [email protected].
7. Security
We implement appropriate technical and organizational measures to protect your information, including TLS encryption for all data in transit, AES-256 encryption at rest, and access controls limiting data to authorized personnel.
8. Children's Privacy
CareSwaps is not directed at children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. Contact
For any privacy questions, requests, or complaints:
- Email: [email protected]
- Phone: (970) 306-7131
- Mail: Careswaps LLC, Fort Collins, CO